Privacy Policy

We are an online company and trade in line with UK-specific data legislation. Please read this privacy policy with the Data Protection Act 1998.

This policy (together with our Terms and Conditions of Service) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Personal information we collect

If you fill in one of the Request for Quotes (RFQ) on our Site you provide personal information to us. The purpose of our site is to provide you with as wide a range of quotations from different Generators and associated Supply Services from our Partners. To do this, we will pass the data you have provided to our Generators and Partners.

In addition, we enable you to return to the Site at any time to retrieve quotes from Generators and Partners and, in the case of offers, to accept these and any associated documentation. To provide this service, and keep it secure, we ask you to register with us. We store your personal information, along with information on any quotes you’ve received, on our servers.

We have kept to a minimum the amount of “required” information you need to provide us across our Site. If you do not want to provide us with certain information, it may therefore be impossible for us to provide all aspects of our service to you.

We also work with third-party “analytics” companies who analyse the activity of visitors to our Site. Their use of cookies and other tracking technologies enables them to access some personal information about our visitors, such as your IP address and general location, but not identifying details like your name, phone number, etc.

As part of our continual improvement programme, if we contact each other in writing or via online chat we may keep a record of that correspondence. If we contact each other by telephone, we will record and keep a record of all inbound and outbound calls.

We ask you for information to assess your needs. This information is then used to give you a quote. Without this information, it is hard to give you an accurate quote.

Anonymous information we collect

We also collect anonymous information across our Site. This enables us to see how people use our Site and helps us enhance our service. We may use aggregated customer information to provide potential Generators and Partners with a general profile of people using our Site, and to analyse service effectiveness. This information cannot be related back to you as an individual.

We collect data like how long you’ve been on the site and which pages you’ve visited. This helps us improve our services.

How we use cookies

The Site uses cookies to keep track of your identity and selections. Cookies may be used to deliver content specific to your interests and for other purposes. Most browsers allow you to turn off cookies. However, switching off cookies will restrict your use of the Site.

We require cookies to be enabled for you to receive a quotation for electricity and to access and view your electricity contract details.

What information we pass to other people and why

The success of the Site is based on finding quotes for Electricity and Services that meet your needs. To do this, we may disclose your information to third parties participating in the Site who wish to provide you with quotes. We will also disclose your information to any successors in title to our business and suppliers we engage to process data on our behalf. We may provide marketing information to Generators and Partners as well.

The information you provide as part of the RFQ process is used by us and our Generators and Partners to check your suitability for certain energy supply products. It may be necessary for us to verify certain types of information before processing your request or order.

We will not disclose your information without permission except as required by law, regulation, or to protect rights, property, or safety.

Security

The Site has security measures to protect the loss, misuse, and alteration of the information under our control. We strive to protect your personal information; however, any information you transmit, you do so at your own risk.

Once we have received the information, we take protection seriously and store it in our secure servers.

We will retain your information for the duration of your contract and for a reasonable period thereafter or as long as the law requires.

Opting in and out of receiving emails from us

At the point of submitting your personal details, we collect your email address to enable our site to automatically send you quotes. This allows SQE’s customer service team to get in touch for any further information needed regarding your quote.

You may request not to receive future communications by contacting us at customerservices@sqe.energy or using the details set out below.

Finding out which personal information we hold

You may request a copy of the personal information held about you. You can contact us to make changes to information previously provided. We reserve the right to charge a small fee for retrieving this information.

Updating Information

Please let us know if any personal information we hold needs correction or updating.

Changes to our privacy policy

Any changes we make to our privacy policy will be posted on this page and, where appropriate, notified to you by email.

Contacting us

If you have questions about this privacy statement or practices of this Site, you can contact us at customerservices@sqe.energy.